At AnasLeatherCrafts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Return or Exchange

You may request a return or exchange if:

  • The product is damaged or defective upon delivery

  • You received the wrong item

  • There is a size issue (exchange only)

To be eligible:

  • The product must be unused

  • It must be in original condition and packaging

  • The request must be made within 3 days of receiving the product

2. Non-Returnable Items

We do not accept returns if:

  • The product has been used or damaged by the customer

  • The original packaging is missing

  • The request is made after the allowed time period

3. Return & Exchange Process

  1. Contact us within 3 days of receiving your order.

  2. Provide your order number and clear photos (if applicable).

  3. Our team will review and confirm the request.

  4. Once approved, instructions for return or exchange will be provided.

4. Refund Policy

  • Refunds are processed only after the returned product is received and inspected.

  • Delivery charges are non-refundable (unless the mistake is from our side).

  • Refund processing time may vary depending on the payment method.

5. Exchange Policy

  • Exchanges are allowed for size or defect issues (subject to stock availability).

  • If the desired size is unavailable, store credit or refund may be offered.

6. Shipping Charges

  • If the return is due to our mistake (wrong/damaged item), we cover the shipping cost.

  • If the return is due to customer preference (size change), the customer may need to pay the shipping charge.

7. Contact Us

For return or exchange requests, please contact:

AnasLeatherCrafts
Website: https://anasleathercrafts.com
Email: anasleathercraft@gmail.com
Phone & WhatsApp: +880 1922-781180
Address: 60/1/A, Moneshwar Road, Hazaribagh 1209, Dhaka, Bangladesh